This Privacy Policy (“Policy”) was last updated on February 26, 2021.

HV Global Group, Inc. (“HVGG,” “we,” “our,” or “us”) independently owns, manages, and operates the Hyatt Residence Club program and uses the Hyatt Vacation Ownership name and other Hyatt names and marks under license from an affiliate of Hyatt Hotels Corporation (“Hyatt”). HVGG is not owned by or an affiliate of Hyatt. HVGG is an indirect subsidiary of MVW, which is a global vacation company that offers vacation ownership, exchange, rental, and resort and property management, along with related businesses, products, and services. HVGG independently collects and uses personal information pursuant to this Policy.

HVGG, its affiliates, and managed owners’ associations respect your privacy and are committed to protecting it through compliance with this Policy. This Policy describes the information we obtain through websites that we own or control, your communications with us (including your interactions with our call centers), our communications with you, your stay with us at one of our properties, your purchase or ownership of a vacation ownership interest, or our license agreement with Hyatt.

HVGG is committed to providing information about the collection and use of personal information furnished by or from you while using our websites, products, and services. If you create a personal, online profile through a HVGG website, you will be offered the choice to decline (opt out) from receiving marketing offers provided by HVGG and/or our carefully selected third parties (“Strategic Marketing Partners”).

Please read this Policy carefully to understand HVGG’s policies and practices regarding your information and how it will be used. By accessing or using HVGG websites, products, or services, you agree to this Policy. This Policy may change from time to time. Your continued use of the website, products, or services after we make changes is deemed acceptance of those changes, so please check the Policy periodically for updates.

Information We Collect and Use
Social Media
Direct Mail / Outbound Telemarketing
Links to Other Websites
Access to Personally Identifiable Information
Children Under the Age of 16
Data Transfers Across International Borders
Periodic Review and Modifications
Contact Us

Information We Collect and Use

As a visitor to our websites, we may ask for and collect personal information in order to provide a customized experience on our websites. The personal information we collect may include information that you provide by filling in forms on our websites, such as, name, postal address, e-mail address, and telephone number. With these fill-in forms, you have the ability to choose the information you wish to share with us. You will be informed about how HVGG may use such information, including whether it will be shared with Strategic Marketing Partners. In most cases, the information you provide is added to our database in order for us to provide personally tailored messages which are delivered online and offline. If you perform a transaction with HVGG, you will be required to submit financial information such as your payment method (valid credit card number, type, expiration date, card security code or other financial information). If you purchase or finance a vacation ownership interest from us, we may collect information about your income, your government identification number, and your date of birth.

HVGG may also collect information using automatic data collection technologies to collect certain information about your equipment and browsing activities and patterns when you use our website. Our automatic data collection activities are further described in the Cookies section of this Policy.

HVGG may contract with third-party service providers to deliver services and customer solutions. Service providers, which may change or be added from time to time, are required to keep confidential the information received on behalf of HVGG and may not use it for any purpose other than to carry out the services they are performing for HVGG. Situations in which HVGG may disclose your information to others include:

  • When you have not objected to these types of disclosures or, in those jurisdictions where we are required to obtain your permission, when we have received your consent to do so;
  • In situations where sharing or disclosing your information is required in order to offer you products or services you requested (e.g., a vacation package);
  • When companies or services providers that perform business activities on behalf of HVGG require such information (e.g., credit card processing, customer support services, market research administration, or database management services);
  • When a hotel or other property leaves the HVGG system and access to your personal information is necessary to facilitate business operations or meet contractual obligations;
  • In the event HVGG is merged or acquired by another company;
  • To comply with legal or regulatory requirements or obligations in accordance with applicable law, a court order or a subpoena, to enforce the right of a lender, owners’ association, or foreclose on a property interest; and
  • In case of emergency such as to safeguard the life, health, or property of an individual.

If information is shared as mentioned above, we seek to limit the scope of information that is furnished to the amount necessary for the performance of the specific function. Unless otherwise precluded by legal process, we require third parties to protect your personal information and abide by applicable privacy laws and regulations.

You may choose to create a personal, online profile with a unique log in. It is necessary for HVGG to collect certain personal information from you to establish these accounts and allow you to perform various activities within the website. For owners of HVGG products, you will have to provide additional information to enable you to access your specific ownership information. If you do not wish to share your information through the websites, please do not create a personal, online profile.



Our websites may collect personal information through behavioral tracking. As you navigate through and interact with our websites, HVGG, its vendors, and marketing partners, may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns. These help us deliver a better and more personalized service, including by enabling us to estimate our audience size and usage patterns; store information about your preferences, allowing us to customize our websites according to your individual interests; and speed up your searches.

Web Beacons and Pixels. HVGG may use pixels or web beacons. Information collected from invisible pixels and web beacons is used and reported in the aggregate and HVGG may use this information to improve marketing programs and content.

Cookies. Cookies are used to:

  • Remember your username and password for future visits so log-in is easier and faster;
  • Ensure you are provided with the appropriate frames and content;
  • Ensure you obtain all requested information; and
  • Help us deliver communications that are relevant and responsive to your interests and location.

HVGG cookies assign your computer or other device with a unique identifier, which in turn, becomes your identification card whenever you return to a HVGG website. Cookies are small data files that most websites store, access, and maintain on the hard drive of your computer. Most browsers now automatically accept cookies by default, but they can be set so that all or some cookies are rejected automatically or are accepted or rejected on a case-by-case basis at the user’s option.

Below we explain the different types of cookies that may be used on our websites.

  • Strictly Necessary Cookies. These cookies are essential in order to enable you to move around the site and use its features, such as accessing secure areas of the site. Without these cookies, management of your account and reservations cannot be provided. These cookies do not gather information about you that could be used for marketing purposes. By using this site, you agree that we may place these types of cookies on your device.
  • Performance Cookies. These cookies collect information about how you use this site. For example, they may collect information on which pages you visit most often or if you received an error message from one of the pages on this site. These cookies do not directly collect information that identifies you. When you provide information that identifies yourself, we may use these cookies to provide relevant information on the site based on information that you have provided and your activities on the site. By using this site, you agree that we may place these types of cookies on your device.
  • Functionality Cookies. These cookies allow the site to remember the choices that you make, such as your username, language preference, or the region that you are in. The site then uses that information to provide enhanced features. While the information collected by these cookies is anonymous, these cookies may be able to identify you when combined with other data because they track certain ISP information for your settings. They do not gather any information about you that could be used for advertising or remembering where you have been on the internet. When you choose to make changes to options or settings on the site, you agree that HVGG may place functionality cookies on your device. By using this site, you agree that we may place these types of cookies on your device.
  • Advertising Cookies. Advertising cookies allow us to show you the most relevant products, offers, advertisements and personalized content and help us provide you with an online experience that’s tailored to your needs.

We may also work with vendors and marketing partners to help deliver advertisements and personalized content that we believe will be of interest to you. These vendors and marketing partners include advertisers, advertising agencies, advertising networks, audience segment providers, data exchanges, analytics providers, and other similar providers. These partners and vendors use cookies and web beacons to collect information about your online activity (e.g., the sites and pages you have visited at HVGG and other third-party websites) in order to help HVGG and third-party advertisers deliver personalized content and advertising to you while you are on HVGG or other websites. For example, if you go to a HVGG website to look at one of our properties or to book a villa, you may later see an advertisement from us when you visit another website. We may also engage one of these vendors, such as Facebook or Google, to deliver our advertisements to consumers whose online behaviors on websites other than the HVGG websites indicate that they may be interested in travel. To opt out of our vendors’ use of cookies to tailor personalized content or advertising, please visit: or For further information on Facebook's data collection and use and about your rights and options to protect your privacy, please refer to Facebook's data protection policies at You also can deactivate the Facebook Conversion Tracking Pixel at More about Google Marketing Platform and Google Ad Manager may be found at If you would like to opt out of such ad targeting from Google, please visit the Google Ads settings page at

In the future, we may work with vendors to deliver our advertisements directly to those who are traveling or about to travel. For example, when you print your boarding pass online, one of our vendors may drop a cookie on your computer, identifying your computer with a unique identifier and a code indicating your destination.

Cookie Choices

You may adjust your Internet browser to treat cookies in different ways. Depending upon the type of browser you are using, you may be able to configure your browser so that:

  • (i) you are prompted to accept or reject cookies on an individual basis or
  • (ii) you may be able to prevent your browser from accepting any cookies at all. You should refer to the supplier or manufacturer of your web browser for specific details about cookie security.

To learn more about cookies, please visit the following site, which is not affiliated with HVGG: This site also explains how to delete cookies from your computer.

Please be aware that restricting cookies may impact the functionality of the HVGG website.


Social Media

Profile. If you connect with a social media service, or log in through a social media service, we may collect information that is publicly available through that service and the basic account information that is automatically passed to us by the service. For example, on Facebook, this could include your name, profile pictures and URL, cover photos, username, user ID, your friends’ user IDs, network, gender, birthday, language, and current city.

Social Content. We may also collect content that you provide to be published on those social media services, such as your likes and your social media activities, like check-ins or tweets. We may also collect such other information as you and the social media service provide to us, including information regarding or provided by your friends. This includes, for example, check-ins, events, travel wishes, interests, posts, locations, and photos (including photos you or your friends have been tagged in). If you have turned on your device’s location services, your location may be included in that content.

Social Media Content Sharing. The information collected from or about you by social media networks with which you connect are governed by the policies of those social media networks. Be aware that sharing content on to a social media service may lead to it being shared to your friends (or contacts on those networks). Please consult the privacy settings on these services to update any of your sharing settings.



From time to time, HVGG may ask you for your email address in order to provide relevant information such as reservation confirmations and offers. Email addresses may be joined with other information provided on our website and may also be augmented with other data sources. By providing your email address to us, you may receive periodic offers and information from HVGG or its Strategic Marketing Partners. If you do not want to receive marketing information from HVGG and/or one of our Strategic Marketing Partners in the future, you may opt-out of receiving email communication by following the directions posted in the email or by contacting us in any of the ways outlined in the Contact Us section of this Policy.

Once a visitor has opted out, they can choose to opt-in again by changing the preferences selected in their personal, online profile or by contacting us in any of the ways outlined in the Contact Us section of this Policy.


Direct Mail / Outbound Telemarketing

As part of the service that HVGG provides, HVGG may mail, text message, or call you to inform you of enhancements, changes in offerings, special events, or other relevant information responsive to your interests. If you provide HVGG with your postal address, cellular or telephone number, you may receive periodic mailings or phone calls from us with information on new HVGG products and services or upcoming HVGG special offers/events. You may also receive mailings/calls from one or more of our Strategic Marketing Partners. HVGG complies with Federal and State “Do Not Call” legislation and offers you the option to decline these communications. You can opt out of receiving certain communications from HVGG when setting up an online account or by submitting your request or by contacting us in any of the ways outlined in the Contact Us section of this Policy.


In order to anticipate your needs, HVGG provides links to other web sites for your convenience and information. HVGG is not responsible or liable for any content presented by or contained on any third-party website, including, but not limited to, any advertising claims or marketing practices. Please note that while HVGG will protect your information on HVGG owned and operated websites, HVGG cannot control and will not be responsible for the privacy policies of third-party websites, including websites owned or controlled by independent owners’ associations, vendors, service providers, travel providers that may have a business relationship with HVGG, or other websites not controlled or authorized by HVGG. Third party websites that are accessed through links on HVGG’s websites have separate privacy and data collection practices and security measures. We have no responsibility or liability for the practices, policies and security measures implemented by third parties on their websites. We encourage you to contact them to ask questions about their privacy practices, policies, and security measures before disclosing any personal information. We recommend that you review the privacy statements and policies of linked websites to understand how those websites collect, use and store information.


Access To Personally Identifiable Information

We respect your privacy and maintain your personal information on a secure server. If you create a personal, online profile for which you have a unique log in, you can review and change your personal information and online communication preferences by logging into that website and visiting your account profile.

Occasionally, information you request to be changed or removed will be retained in certain files in order to properly resolve disputes or to troubleshoot problems. In addition, information is never completely removed from our databases due to technical and legal constraints, including stored “back up” systems. Therefore, you should not expect that all of their personal information will be completely removed from our databases in response to such requests.

Data collected by HVGG is an asset. It is possible that HVGG, its parent, subsidiaries, affiliates, joint venture companies, or any combination of the foregoing, could merge with or be acquired by another legal entity. In such event, you should expect that HVGG may share some or all of the data collected from its visitors with such other entity if necessary; provided, that such other entity will be notified of the practices which apply to personal information under HVGG’s applicable privacy policy.


Children Under the Age of 16

Our websites are not intended for children under 16 years of age. No one under age 16 may provide any personal information on our websites. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this or any other website owned or operated by HVGG, do not use any of the interactive or public comment features, do not provide any information about yourself to us, including your name, address, telephone number, email address or any screen name or username you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.


Data Transfers Across International Borders

HVGG does not currently store data collected in any location outside of the United States; however, if at any time HVGG does store personal information of our customers outside of the United States, the nature of our business and our operations may require us to transfer that personal data to our parent, subsidiaries, affiliates, and strategic marketing partners located in countries outside of your own, including into the United States. By providing your personal information on this or any of our parent, subsidiary, or affiliate websites, you are acknowledging that such transfer may occur and expressly grant permission to do so. Although the data protection requirements and other laws of these various countries may not be as comprehensive as those in your own country, HVGG will take appropriate steps to ensure that your personal data is protected and handled as described in this Policy.



HVGG recognizes the importance of information security and is constantly reviewing and enhancing our technical, physical, and logical security rules and procedures. HVGG owned and operated websites and servers utilize industry standard security measures to help protect your personal information. We also strive to ensure our Strategic Marketing Partners and service providers, with which we share your personal information, exercise reasonable efforts to maintain its confidentiality and security.

Where we have given you or where you have chosen a password for access to certain parts of our websites, you are responsible for keeping this password confidential. We ask that you not share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our websites.


Periodic Review And Modifications

This Policy may be revised from time to time. Updated versions will be posted to our web site and date stamped so that you are always aware of when the Policy was last updated.


Contact Us

HVGG provides all visitors with the option to contact us with any further questions or concerns.

You can contact us as follows:

By email:

By writing to us at:
HV Global Group, Inc.
Attention: Privacy Office
6649 Westwood Boulevard
Orlando, Florida 32821

By calling a customer service representative at:
(800) 464-9288

To opt out of receiving communications from HVGG by telephone and be placed on the HVGG do not call list:
(800) 464-9288

To Delete Your Personal Online Profile:
Please send an email to