Frequently Asked Questions

Table of Contents

What is timeshare?

Timeshare, sometimes referred to as vacation ownership, is a type of shared property ownership. Generally, you purchase a defined interval of time that provides you with the opportunity to vacation every year. Traditionally, timeshare was sold in one-week increments, as an alternative to full vacation home ownership.

Today, Hyatt Residence Club offers points-based ownership to provide the greatest travel flexibility. Each of our vacation retreats features well-appointed condominium-style accommodations with multiple bedrooms, spacious living areas, and luxurious comforts of home—all in a relaxing resort setting complemented by authentic service.

What’s the difference between a Hyatt Residence Club resort and a traditional hotel accommodation?

Each Hyatt Residence Club resort is designed exclusively for vacationers. That means more space for you and your family to stretch out, relax, and make yourselves at home during your valuable vacation time.

Our elegantly furnished one-, two- and three-bedroom suites come with everything you might need, including a fully equipped kitchen, living and dining areas, a master bedroom with en-suite bathroom, in-unit and/or on-site washer and dryer, and a private lanai or balcony with relaxing views.

You may also notice that our resorts feel different. That’s because we’re all about vacationers, many of whom return to their favorite Hyatt Residence Club resorts over time. Our associates genuinely love building relationships with our owners and guests. Wherever you travel with us, we look forward to welcoming you home, year after year.

Why should I choose Hyatt Residence Club?

If you don’t love vacations, ownership probably doesn’t make sense for you and your family. If you do love vacations, however, we believe that our resort locations encompass a variety of unique destinations for you to experience. Hyatt Residence Club offers a world of flexible travel options, too, helping you and your family enjoy vacations all around the country—and around the globe.

We also think our associates are pretty special. At Hyatt®, we genuinely believe in caring for people so they can be their best. Our Hyatt Residence Club associates apply this same level of authentic hospitality to vacation ownership, helping our owners and guests create memories for a lifetime.

There are more reasons for you to consider adding Hyatt Residence Club to your vacation portfolio, but since they vary by the ownership you select to fit your needs, we’ll let our sales associates share them with you.

Where can I find Hyatt Residence Club resorts?

Hyatt Residence Club comprises a diverse collection of boutique residential-style retreats in unique vacation destinations.

  • Hyatt Residence Club Sedona, Piñon Pointe, Arizona
  • Hyatt Residence Club Carmel, Highlands Inn, California
  • Hyatt Residence Club Lake Tahoe, Northstar Lodge, California
  • Hyatt Residence Club Grand Aspen, Colorado
  • Hyatt Residence Club Beaver Creek, Mountain Lodge, Colorado
  • Hyatt Residence Club at Park Hyatt Beaver Creek, Colorado
  • Hyatt Residence Club Breckenridge, Main Street Station, Colorado
  • Hyatt Residence Club Bonita Springs, Coconut Plantation, Florida
  • Hyatt Residence Club Key West, Beach House, Florida
  • Hyatt Residence Club Key West, Sunset Harbor, Florida
  • Hyatt Residence Club Key West, Windward Pointe, Florida
  • Hyatt Residence Club Sarasota, Siesta Key Beach, Florida
  • Hyatt Residence Club Maui, Kā‘anapali Beach, Hawai‘i
  • Hyatt Residence Club Lake Tahoe, High Sierra Lodge, Nevada
  • Hyatt Residence Club Dorado, Hacienda del Mar, Puerto Rico
  • Hyatt Residence Club San Antonio, Wild Oak Ranch, Texas
How much does it cost?

If you vacation regularly (or want to), vacation ownership can make a lot of sense. Your travel preferences determine how many flexible vacation points you might choose to purchase. For example, staying at an oceanfront suite in Hawai‘i would take more points than visiting the mountains in summer season, as you would expect.

I'm ready to change my vacation lifestyle and learn more about becoming a Hyatt Residence Club owner. What do I do now?

Go on vacation! There are some eligibility requirements to take advantage of our special preview offers, but we encourage you to call a vacation counselor at +1 844.631.2582 or submit the inquiry form on our Contact Us page to plan your first Hyatt Residence Club vacation and schedule your 90-minute sales presentation.

If you’re not interested in a special preview offer, we would still love to welcome you as a guest to a Hyatt Residence Club resort. We warmly invite you to visit for rental options.

I just became a Hyatt Residence Club owner. Who can help me plan my first vacation?

Our expert vacation counselors are available to assist you with any questions you may have, now and in the future. They can help you through the planning process, so you can maximize the ownership you purchased. Contact them here. You may also find personalized ownership information and planning tools online through the Owners Clubhouse.

Can I use my Hyatt Residence Club points to travel internationally?

Hyatt Residence Club offers points-based timeshare ownership to provide the greatest travel flexibility. Our owners can use their vacation points to explore multitudes of hotels and resorts internationally through World of Hyatt, as well as our resort exchange partner, Interval International®.

How does a Hyatt Residence Club timeshare work?

As a Hyatt Residence Club owner, you receive an annual allotment of vacation points. Vacation points give you the freedom and flexibility to book resort and hotel stays through World of Hyatt and to exchange through Interval International. Exclusive owner benefits and discounts are available as well. Not all timeshares work the same as Hyatt Residence Club. To learn more about how the program works we invite you to meet with a sales representative during your next vacation at our resorts.

Are Hyatt Residence Club resorts family-friendly?

Yes. With the flexibility of Hyatt Residence Club you can return to the warm family memories of your home-away-from-home—or create new ones at exciting global destinations. Whether you’re at a familiar retreat, or a vibrant new destination, our family-friendly resorts will make you feel close to home. Explore our membership programs and discover the best option for your family.

Do Hyatt Residence Club resorts offer transportation?

No. If you would like to learn more about your transportation options at one of our Hyatt Residence Club destinations, please contact the resort Concierge desk.

What are the costs associated with owning a Hyatt Residence Club timeshare interest?

There are three costs associated with Hyatt Residence Club timeshare ownership:

  1. The purchase price for the interest.
  2. Annual maintenance fees.
  3. Annual club dues.

Pricing and fees vary depending on how many vacation points you purchase. To help you decide how many vacation points you need based on your travel lifestyle, request information or call +1 844.631.2582. A Hyatt Residence Club representative will create your customized plan with current prices, incentives and savings.

What are timeshare maintenance fees?

Maintenance fees are the annual fees every owner pays for the anticipated operating expenses of the program, including, but not limited to, all expenses for the operation, maintenance, repair or replacement of the Trust Property, costs of carrying out the powers and duties of the Trust Association, applicable insurance premiums and related expenses, real estate taxes, and reserves for capital expenditures and deferred maintenance.

Why am I receiving a special offer to vacation at a Hyatt Residence Club resort?

If you’ve already received a special offer from us, it’s because we believe our flexible, quality brand of timeshare may fit your leisure travel lifestyle. We understand that as much as you might like to dream about your next vacation, you don’t often think about timeshare, if ever.

This invitation gives you a much-needed break from reality (at a fraction of the price you’d pay anywhere else). It also gives us a chance to let you experience one of our Hyatt Residence Club resorts firsthand and share with you all the benefits of ownership during a 90-minute personal sales presentation.

What is the 90-minute sales presentation all about?

In return for providing you with a significantly discounted vacation package, we simply ask that you attend the 90-minute presentation. Personalized around your vacation needs, the presentation gives us the opportunity to share the benefits and lifetime value of Hyatt Residence Club.

We know what you’re thinking and we promise that this is not a high-pressure sale. Yes, we will ask you to consider ownership during your visit. First, however, we want to learn about your leisure travel lifestyle so you can determine if Hyatt Residence Club is the right fit for you and your family. And if you decide it’s not, we hope you’ll consider renting our family-friendly resorts and comfortable accommodations for future vacations.

Can I bring my children to the presentation?

All Hyatt Residence Club resorts are family-friendly and specific properties offer complimentary child care during your presentation. For more information, call Vacation Services at +1 844.631.2582.

Will I receive a confirmation for my preview package reservation?

You will receive confirmation by email and by phone within 72 hours of making your booking. Please do not make your travel arrangements until after you have received your confirmation email.

Can I reschedule my preview package reservation?

You are allowed to reschedule one time per reservation and a nominal change fee will apply. Please refer to the Details of Participation for your vacation offer or call Vacation Services at +1 844.631.2582.