Novel Coronavirus (COVID‑19) Updates


We understand you have a lot on your mind. You’re facing unprecedented disruptions to your day-to-day life — and your vacations. We are here to help, with the most current information on reservation flexibility.

With Your Health and Safety in Mind

We are actively monitoring the situation regarding the spread of the Novel Coronavirus (COVID‑19), including related guidance provided by local government and public health officials, and are following any protocols issued by governmental authorities and agencies in the locations in which we do business. We encourage all Owners, Members and guests to refer to the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC) or their local health authority for more information about COVID‑19.

View COVID‑19 information and property updates.

Reservation Cancellation Information*

This Interim Reservation and Cancellation Policy was last adjusted on May 27, 2020, and applies to reservations that were scheduled for arrivals beginning March 12, 2020.

Pause now, play later. To help you navigate through this rapidly evolving situation, we’ve adjusted your reservation and cancellation options to be more fluid during this uncertain time. This way you can focus on what’s most important right now: taking care of yourself and those closest to you. After all, that’s what your vacations are about.

Log in to view the current COVID‑19 reservation cancellation information.

Other Reservation Types

  • If you have a reservation confirmed through Interval International, please visit intervalworld.com.
  • If you have a rental or Owner Discount reservation, please visit hyatt.com.
  • If you have a Preview or Access package reservation, please contact +1 800.665.8455.
  • Guests who booked through a third-party booking provider or travel agent will need to contact their booking provider directly for any modifications or cancellations.

We're In This Together

Thank you for being part of our vacation family. While we don’t know when this will pass, we know that it will. Until then, take care of yourself. Take care of those closest to you. And when you’re ready to explore this beautiful world of ours again, we’ll be here to help you take care of your future vacation plans.

* Applies to HRPP, CUP, ORP, HRC Exchange and Portfolio Exchange reservations. Due to continually changing conditions, these cancellation options may be changed or modified as needed.