Novel Coronavirus (COVID‑19) Updates


We are actively monitoring the situation regarding the spread of the Novel Coronavirus (COVID‑19), including related guidance provided by local government and public health officials, and are following any protocols issued by governmental authorities and agencies in the locations in which we do business. We encourage all Owners, Members and guests to refer to the World Health Organization (WHO), the Centers for Disease Control (CDC) or their local health authority for more information about COVID‑19.

The health and safety measures that are already in place at our resorts and properties are designed to address a broad spectrum of viruses, including COVID‑19. Our cleaning protocols include everything from handwashing hygiene and cleaning product specifications, to villa and common area cleaning procedures. However, in response to the spread of COVID‑19, our resorts and properties previously increased, and have continued, enhanced cleaning protocols for high frequency guest touchpoints and the common areas of our resorts. As always, the safety and well-being of our Owners, Members, guests and associates is our top priority.

View COVID‑19 Information and Property Updates

Reservation Cancellation Information*

To help you navigate through this rapidly evolving situation, we’ve temporarily updated your reservation and cancellation options to be more fluid. This way you can focus on what’s most important right now: taking care of yourself and those closest to you. After all, that’s what your vacations are about.

Log in to view detailed COVID‑19 cancellation information.

* Due to continually changing conditions, these cancellation policies may be changed or modified as needed.

Other Reservation Types

  • If you have a reservation confirmed through Interval International, please visit intervalworld.com.
  • If you have a rental or Owner Discount reservation, please visit hyatt.com.
  • If you have a Preview or Access package reservation, please contact +1 800.665.8455.
  • Guests who booked through a third-party booking provider or travel agent will need to contact their booking provider directly for any modifications or cancellations.

Thank you for being part of our vacation family. While we don’t know when this will pass, we know that it will. Until then, take care of yourself. Take care of those closest to you. And when you’re ready to explore this beautiful world of ours again, we’ll be here to help you take care of your future vacation plans.

March 26, 2020

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