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Frequently Asked Questions
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Frequently Asked Questions

1. As a Hyatt Residence Club member, what exactly do I own?
Your ownership enables you to enjoy your vacation home and the amenities of your resort during the vacation period purchased or to take advantage of the travel options made available to you through your various reservation windows.
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2. What are my financial responsibilities beyond the purchase price of my ownership?
You will be assessed an annual maintenance fee to cover your share of the resort and residence club services, upkeep, improvement of the facilities and real estate taxes. As you move through the reservation windows, transaction fees will be applied for the various types of reservations made.
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3. Will there be someone to explain how to use my vacation week(s)?
We have well trained travel specialists at 1-800-GO-HYATT available to you from 9 am to 10 pm Monday through Friday, and from 10 am to 6 pm on weekends. Our Member Services Counselors can accommodate those with special needs Monday through Friday from 9 am to 5 pm at 1-800-340-9997. (All hours of operation are Eastern Standard Time.)
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4. Can I exchange a week if I can’t travel during the week I purchased?
The beauty of the Hyatt Residence Club is the many travel options available to you. You can exercise your right to reserve your unit and week of purchase or use the point equivalency to reserve other accommodations within the Club, Interval International, or Hyatt Hotels and Resorts. Consult your reservation windows or log onto the Hyatt Residence Club, Owner’s Club page to locate our Points Calculator.
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5. Can I exchange my vacation week for stays at other Hyatt Hotel and Resort properties?
Yes. During your Home Resort Preference Period, you can move your entire fixed week point balance to the Hotel Exchange Program (HEP) for standard hotel room accommodations at participating Hyatt Hotels and Resorts. You can reserve as many nights in as many locations as your points will allow. Hyatt Residence Club members may participate in the HEP every other year and availability may be limited.
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